Shipping

Orders are shipped from our Sweden-based distribution centre which operates during normal local business hours. We offer two shipping alternatives; standard and express.

Free shipping
Sunpocket offers free standard delivery on all orders*. Please note that free shipping will be applied to your order at checkout.

*All shipments outside the European Union might be subjects to customs fees, duties or taxes. Therefore additional charges may be added by your local Customs Office.

FedEx
We use FedEx as our partner to deliver your package promptly. FedEx will deliver at the shipping address stated by you, it is possible to track the package at www.fedex.com/tracking. We use FedEx Economy Service as our standard shipping alternative. The alternative service is FedEx Priority Service, this shipping alternative guarantees faster delivery worldwide. Shipments with are delivered according to FedEx routines and terms, read more here.

Sunpocket Standard Shipping
EU: 2-5 days, €0
USA & Canada: 3-6 days, $0*
Non EU: 3-6 days, €0*

Sunpocket Express Shipping
EU: 1-2 days, € 15
USA & Canada: 3-4 days, $15*

*All shipments outside the European Union might subjects to customs handling and can therefore be held by customs offices causing the delay of delivery. Sunpocket cannot therefore guarantee that delivery will arrive within the given amount of days stated above.

DHL Service Point
For domestic shipments packages will be delivered with DHL Service Point, your order will be delivered to your local delivery point. Delivery notification will be sent via text message or email when your package is ready to be collected.

Kindly note that delivery to rural addresses can result in longer delivery times.

Important information
All orders are fully traceable on our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

First-time order policy
For security purposes, Sunpocket reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order

Insurance
Sunpocket insures each purchase during time in transit until it is delivered to you.

For exchanges and refunds please see Terms & Conditions "Exchanges and refunds".