Applies to purchases made via sunpocketoriginal.com

Sunpocket AB
Company registration number: 559270-2079

We ship worldwide.
Orders are normally processed within 1 business day after payment approval.

• Sweden: 2–5 business days
• EU: 3–7 business days
• United States: 5–10 business days
• United Kingdom: 4–8 business days
• Australia: 6–12 business days
• Rest of the world: 6–12 business days

Delivery times are estimates and may be affected by customs clearance, public holidays or external factors.

• Shipping costs are 8 EUR within Sweden and 15 EUR for remaining countries and orders exceeding 150 EUR are subject to free shipping
• For deliveries outside the EU, customs duties, VAT and import fees may apply and are payable by the recipient

Once your order is dispatched, you will receive a shipping confirmation email with tracking details (where available).

You have the right to withdraw from your purchase within30 daysfrom the day you receive your order, in accordance with EU consumer law.

To be eligible for a return:

• The product must be unused
• Sunglasses must be returned in their original packaging
• All cases, cleaning cloths and protective films must be intact

If the product has been handled beyond what is necessary to establish its nature and functionality, a deduction for diminished value may apply.

1. Contact us using the details on sunpocketoriginal.com within 30 days

2. Provide:

• Order number
• Name
• Reason for return

3. You will receive instructions and a prepaid return solution from us

4. Return the item according to the provided instructions

• Sunpocket AB does not cover the return shipping costs for withdrawals
• For faulty or incorrect items, Sunpocket AB always covers return shipping

Once your return has been received and approved:

• After deduction of shipping costs for return (8EUR for Sweden and 15EUR for remaining countries), refunds are issued to the original payment method, including Klarna
• Refunds are normally processed within 5–10 business days

If an item is defective, damaged upon delivery, or incorrect, please contact us without delay.

For approved claims, we will cover return shipping and provide a replacement or refund in accordance with applicable consumer law.

For parcels that are not collected and returned to us, we reserve the right to charge a fee corresponding to our actual shipping and handling costs.

If you have any questions regarding shipping, returns or refunds, please contact us via the details provided onsunpocketoriginal.com.