Warranty is according to consumer laws in the country were the product has been purchased. If you bought your shades in a local shop, they are obliged to handle the matter. The warranty does not cover for the normal wear and tear of the frame, lens or case. Note that the shades should always be kept in the case or pouch when not worn, to avoid scratches on the lenses. The warranty does not cover any damage on any part of the product resulting from abnormal use, lack of care, negligence and accidents, incorrect use of the product and non-observance of the directions provided by Sunpocket. Please save the printed order confirmation. The order confirmation is your warranty.
Payment & Prices
We accept card payments by Visa, MasterCard, American Express and PayPal . The external operating system is Epay. If your country is part of the European Union (EU), prices include Swedish VAT at 25 %. Outside EU your package could be subject of additional taxes and charges.
We ship from our Stockholm-based distribution centre that operates during normal local business hours. We offer two options for shipping: standard and express. Please follow details below.
Sunpocket Standard Shipping
We use the network of national postal system to ship your sunglasses. Depending on where you live we use different partners, Royal Mail in UK etc. (To see what we use in your country visit http://www.upu.int/en/the-upu/member-countries.html.) When the package has arrived at your local delivery hub you will get an advice by mail or text message that you need to collect the package together with a valid ID. Stating below are the costs and shipping time for one pair of Sunpocket sunglasses.
EU: 3-4 days, €10
USA & Canada: Only Express
Non EU/USA: Only Express
Sunpocket Express Shipping
We use FedEx as our partner to deliver your package promptly. FedEx will deliver at the shipping address stated by you. It is possible to track the package at www.fedex.com. This is a faster alternative for people who are willing to pay extra for better service, and delivery at the doorstep.
EU: 1-3 days, € 15
USA & Canada: 3-4 days, $15
Non EU/USA, 3-5 days. €15
Exchanges and refunds
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Sunpocketoriginal.com cannot accept returns where packaging have been removed.
You are responsible for the shipping of returned items back to sunpocketoriginal.com. Use the address tag you received in the original package for returns and exchanges. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
We do all we can to provide the best service possible. However we cannot guarantee that all products displayed in the web shop are in stock for instant shipment. If your order would be affected by unbalance in stock we will contact you by e-mail or phone. We cannot warrant that the content at sunpocketoriginal.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Sunpocketoriginal.com may at any time change the content of the site. Though sunpocketoriginal.com strife to always display the correct texts, images and pricing in the site and web shop, errors can occur.
All personal information saved at sunpocketoriginal.com will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of sunpocketoriginal.com. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. When registering to our web shop, you can choose not to receive information from sunpocketsports.com. If you wish to end your subscription send us to information from sunpocketoriginal.com, send an email to firstname.lastname@example.org stating your email address and a short description of the matter.
Sunpocketoriginal.com may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.
We cannot guarantee that colours in the website are fully equivalent to the items’ actual colours. This depends on the colour settings of your computer and monitor.
Violation of rules
Sunpocketoriginal.com reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
In case of Force Majeure, sunpocketoriginal.com obligations are procrastinated. The contract between you and sunpocketoriginal.com can in such cases be partially or fully terminated by yourself or by sunpocketoriginal.com. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events. Sunpocketoriginal.com will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.